THESE TAPS ARE NEW AS CAN BE SEEN. THESE HAVE BEEN STORED OUTSIDE THE BOX AND THERE MAYBE SLIGHT MARKING, BUT VERY MINIMAL. THE COLD TAP ON THE BASIN SEEMS TO BE A BIT STICKY IF IT IS TIGHTENED TO MUCH, I AM UNSURE WHY, PLEASE ENSURE YOU ARE HAPPY WITH THIS. I AM UNSURE IF THERE SHOULD BE 2 WASHERS ON THE TAPS SHOWN IN PHOTO 9. THIS HAS ALL BEEN REFLECTED IN THE PRICE AND THERE IS NO RETURNS ON THIS ITEM. IF YOU HAVE ANY ENQUIRIES PLEASE MESSAGE ME. THESE SHOULD BE INSTALLED BY A QUALIFIED PLUMBER TO AVOID DAMAGE TO THE TAPS OR INCORRECT INSTALLATION.